Let us use the following notations. When
is some random variable,
its pdf (probability density function) will be noted
, its cdf (cumulative
distribution function) will be noted
and its Laplace transform will
be noted
. In other words
,
, and
.
Let
be the random variable ``inter-arrival duration'' and
,
so that:
.
Let
be the random variable ``service duration'' and
.
This last value is the average throughput during busy periods, and the
quantity
is the load of the system. It is assumed
that no infinite queue happens (therefore
).
The random variable
will denote the sojourn time of a customer
in the system,
its (perhaps being null) waiting time, and
its conditional waiting time, i.e. the waiting time knowing that the customer
will wait. All the preceding random variables, and especially the service duration
, are ``individual variables'', i.e. can be perceived as the
result of a process that picks a customer by uniform sorting over their order
of arrival, and notes the value associated to this customer.
Another process of selection can be used, that picks a customer by uniform sorting
over the instants of observation (that sorting being repeated until a client
is eventually served), leading to "temporal" variables. Let
be the pdf of
(the temporal service duration).
Relation
is obvious
and gives
, while
the variance of
includes the third moment of
.
By definition, a customer arriving in a non-empty system finds another customer
that is currently being served (and maybe other ones, being waiting). The duration
that the incoming customer has to wait until the served customer leaves the
system is called the "residual service time", and will be
noted
. The pdf of
is well-known to be
,
and we have
, while
involves up to the third moment of
. In what follows, the notations
and
will always refer to
and
.